Frequently Asked Questions
Find answers to common questions about our Cloud PMS. If you can't find what you're looking for, please contact our support team.
What is a Cloud PMS?
A Cloud PMS (Property Management System) is a software solution that helps property managers and owners manage their properties efficiently. It includes features like booking management, guest communication, maintenance tracking, and financial reporting.
Is Idelsa Cloud PMS suitable for my property type?
Yes, our Cloud PMS is designed to be flexible and can be customized to suit various property types, including hotels, apartments, resorts, and vacation rentals. Our team can work with you to configure the system to meet your specific needs.
How does the pricing work?
Our pricing is based on the number of properties you manage and the features you need. We offer both monthly and annual subscription plans. Contact our sales team for a customized quote tailored to your requirements.
How long does implementation take?
The implementation timeline varies depending on the complexity of your property and the features you need. Typically, it takes between 4 to 8 weeks to complete the setup and training process.
Do you provide training?
Yes, we offer comprehensive training sessions for both property managers and staff. This includes onboarding, system navigation, and best practices for using our Cloud PMS effectively.
What support do you offer during implementation?
Our dedicated implementation team is available to assist you throughout the process. We provide 24/7 support during the implementation phase to ensure a smooth transition to our Cloud PMS.
What features are included in the Cloud PMS?
Our Cloud PMS includes a wide range of features such as booking management, guest communication, maintenance tracking, financial reporting, housekeeping management, and more. You can customize the system to include additional features based on your needs.
Can I add custom features?
Yes, our Cloud PMS is highly customizable. You can request additional features or integrations, and our development team will work with you to create a tailored solution.
Is the system mobile-friendly?
Absolutely. Our Cloud PMS is designed to be fully responsive and works seamlessly on all devices, including smartphones and tablets. This allows you and your staff to manage your properties on the go.
How secure is the Cloud PMS?
We take security very seriously. Our Cloud PMS is hosted on secure servers with 24/7 monitoring. We use industry-standard encryption protocols to protect your data and ensure compliance with data protection regulations.
Who has access to my data?
Only authorized personnel within your organization have access to your data. We follow strict access control policies and regularly audit our systems to ensure data security.
What data protection regulations do you comply with?
We comply with various data protection regulations, including GDPR in the European Union and other relevant regulations in other regions. Our Cloud PMS is designed to help you meet these compliance requirements.
What support options are available?
We offer various support options, including email support, phone support, and live chat. Our support team is available 24/7 to assist you with any issues or questions you may have.
How do I contact support?
You can contact our support team through the contact form on our website or by emailing support@idelsa.cfd. Our support team will respond to your inquiry as soon as possible.
Do you offer on-site support?
Yes, we offer on-site support for our clients. Our technical support team can visit your property to assist with any issues or questions you may have.